Question 1

What types of flooring products do you carry?

Accepted Answer

SPC Luxury Vinyl, Luxury Laminate, Luxury Carpet, Carpet, Luxury Engineered Hardwood, Glue-down Commercial Vinyl Eco-friendly brands, waterproof brands, commercial, and retail brands

Question 2

Do you sell to the public or only to trade professionals?

Accepted Answer

We sell to trade professionals, Flooring dealers, mom-and-pop family-owned brick-and-mortar stores, contractors, builders, investors, realtors, and designers; however, overstock is available to everyone.

Question 3

How can I open a wholesale account with you?

Accepted Answer

Go to this link https://www.qualitywoodfloorsinc.com/becomeadealer

Question 4

Do you offer delivery services for flooring products?

Accepted Answer

Yes, nationwide.

Question 5

Is there a minimum order quantity or minimum spend requirement?

Accepted Answer

No, only on overstock sale items.

Question 6

What payment methods do you accept?

Accepted Answer

Credit card 3% fee, ACH no fee             Cash and checks

Question 7

Do you offer credit terms for established businesses or installers?

Accepted Answer

Yes, after a credit check

Question 8

Can I get a sample before placing a large order?

Accepted Answer

Yes, just email Customer Service at sales@qualitywoodfloorsinc.com

Question 9

Are your carpets stain-resistant or pet-friendly?

Accepted Answer

Yes.

Question 10

Do you stock carpet padding and underlayments as well?

Accepted Answer

Yes.

Question 11

hat is SPC flooring, and how does it differ from traditional vinyl?

Accepted Answer

SPC stands for Stone Plastic Composite core, otherwise known as Luxury vinyl plank, that floats instead of being glued down.

Question 12

Is your SPC luxury vinyl waterproof and scratch-resistant?

Accepted Answer

Yes

Question 13

Do you offer click-lock or glue-down SPC flooring options?

Accepted Answer

Both

Question 14

What AC rating are your laminate floors?

Accepted Answer

Ac4 and Ac5 are the best out of 1 through 5

Question 15

Are your laminates suitable for commercial installations?

Accepted Answer

Yes.

Question 16

What is the thickness of the wear layer on your engineered wood flooring?

Accepted Answer

4mm thick

Question 17

Can engineered wood floors be refinished?

Accepted Answer

Yes.

Question 18

What types of underlayments do you stock (moisture barrier, soundproofing, etc.)?

Accepted Answer

3 in 1 sound barrier called Silent Silver and basic blue. We also carry a 6 mil poly moisture barrier

Question 19

What sundries and adhesives do you offer?

Accepted Answer

We carry Mapei 980 glue, baseboards of any profile, and Furniture pads.

Question 20

Do you carry baseboards and moldings in matching colors or styles?

Accepted Answer

Yes.

Question 21

Do you provide installation guidelines or recommended practices for your products?

Accepted Answer

Yes

Question 22

How quickly can you fulfill and ship flooring orders?

Accepted Answer

Within 48 hours

Question 23

Do you deliver directly to job sites?

Accepted Answer

Yes, for an extra fee.

Question 24

What areas do you service for deliveries?

Accepted Answer

Nationwide

Question 25

What should I do if I receive damaged or missing materials?

Accepted Answer

Call your rep to  order the order desk 623-599-5999

Question 26

What is your return or exchange policy on flooring materials?

Accepted Answer

No returns after 30 days. Won't take back anything under 3 boxes and won't return moldings or underlayment. Must be unopened boxes

Question 27

Do you offer technical support or help with product selection?

Accepted Answer

Yes, your sales rep will have that info

Question 28

Who can I contact for large volume pricing or project bids?

Accepted Answer

Yes, you're sales rep or Jesse the CEO, jesse@qualitywoodfloorsinc.com

Question 29

Do you offer warranties on your products?

Accepted Answer

Warranty differs from each product, but most have a 25 to 50-year warranty. For an extra fee, we offer extended warranties

Frequently Asked Questions (FAQs) in the Flooring Industry

What types of flooring products do you carry?

Do you sell to the public or only to trade professionals?

How can I open a wholesale account with you?

Where is your warehouse located, and do you offer local pickup?

Do you offer delivery services for flooring products?

Is there a minimum order quantity or minimum spend requirement?

What payment methods do you accept?

Do you offer credit terms for established businesses or installers?

Can I get flooring samples before placing a large order?