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  • What types of flooring products do you carry?
    SPC Luxury Vinyl, Luxury Laminate, Luxury Carpet, Carpet, Luxury Engineered Hardwood, Glue-down Commercial Vinyl Ask us about our Eco-friendly brands, waterproof brands, commercial, and retail brands.
  • Do you sell to the public or only to trade professionals?
    We sell to trade professionals, Flooring dealers, mom-and-pop family-owned brick-and-mortar stores, contractors, builders, investors, realtors, and designers; however, overstock is available to everyone.
  • How can I open a wholesale account with you?
    Go to this link
  • Where is your warehouse located, and do you offer local pickup?
    We offer two locations. We can ship nationwide. Headquarters Address 501 N 37th Dr, Suite 108. Phoenix, AZ 85009 Warehouse & Showroom 6638 Doolittle Ave. Riverside, CA 92503
  • Do you offer delivery services for flooring products?
    Yes, we offer nationwide delivery services.
  • Is there a minimum order quantity or minimum spend requirement?
    No, there is not a minimum quantity or spend requirement. There can be minimum quantity orders on overstock sales.
  • What payment methods do you accept?
    Credit card 3% fee, ACH no fee, Cash and checks.
  • Do you offer credit terms for established businesses or installers?
    Yes, after a credit check
  • Can I get flooring samples before placing a large order?
    Yes, just email Customer Service at sales@qualitywoodfloorsinc.com.
  • Do you offer technical support or help with product selection?
    Yes, your sales rep will have that information,
  • Who can I contact for large volume pricing or project bids?
    Yes, you're sales rep or Jesse the CEO, jesse@qualitywoodfloorsinc.com .
  • What is SPC flooring, and how does it differ from traditional vinyl?
    SPC stands for Stone Plastic Composite core, otherwise known as Luxury vinyl plank, that floats instead of being glued down.
  • Is your SPC luxury vinyl waterproof and scratch-resistant?
    Yes, all SPC Luxury Vinyl is both waterproof and scratch-resistant.
  • Do you offer click-lock or glue-down SPC flooring options?
    Yes, we offer click-lock and glue-down.
  • What types of carpet styles do you offer (e.g., plush, berber, commercial)?
    Luxury, standard, residential, and commercial.
  • Are your carpets stain-resistant or pet-friendly?
    Yes, we have many collections that are stain-resistant and pet-friendly. We would be happy to make recommendations.
  • Do you stock carpet padding and underlayment as well?
    Yes, we do. Please see our underlayment/sundries page here.
  • What AC rating are your laminate floors?
    Ac4 and Ac5, the best out of 1 through 5
  • Are your laminates suitable for commercial installations?
    Yes, absolutely.
  • What is the thickness of the wear layer on your engineered wood flooring?
    4mm thick
  • Can engineered wood floors be refinished?
    Yes, they can be refinished.
  • Do you offer matching moldings and trims for your engineered floors?
    Yes, please feel free to reach out and we can discuss matching moldings.
  • How quickly can you fulfill and ship flooring orders?
    Within 48 hours.
  • Do you deliver directly to job sites?
    Yes, for an additional fee.
  • What areas do you service for deliveries?
    Nationwide.
  • What should I do if I receive damaged or missing materials?
    Call your representative at the order desk 623-599-5999.
  • What types of underlayments do you stock (moisture barrier, soundproofing, etc.)?
    3 in 1 sound barrier called Silent Silver and basic blue. We also carry a 6 mil poly moisture barrier.
  • What sundries and adhesives do you offer?
    We carry Mapei 980 glue, baseboards of any profile, and Furniture pads.
  • Do you carry baseboards and moldings in matching colors or styles?
    Yes, check out our baseboards page. Reach out for specifics any time.
  • Do you provide installation guidelines or recommended practices for your products?
    Yes, each product has it´s recommended best practices for installation. We would be happy to assist.
  • Do you offer warranties on your products? If so, how do they work?
    Warranty differs from each product, but most have a 25 to 50-year warranty. For an extra fee, we offer extended warranties.
  • What is your return or exchange policy on flooring materials?
    1. No returns after 30 days. 2. We do not accept returns of anything at any time under 3 boxes . 3. We do not accept returned moldings or underlayment. 4. All returns must be in unopened boxes.
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